Regional Dispatch Authority
Who are you talking to when you call 911?
In 1976, New Mexico was first in the nation to make it mandatory by law that all Public Safety Telecommunicators attend the New Mexico Law Enforcement Academy, for a 3-week Public Safety Telecommunicator Certification. Not only are the Telecommunicators required to attend and graduate the Law Enforcement Academy, but they also must have "Continuing Education" of twenty hours every two years. Grant Count Regional Dispatch Authority Telecommunicators are also certified in "Emergency Medical Dispatch" (EMD). This also requires the Telecommunicator an additional twenty hours of "Continuing Education," every two years. (20 of Law Enforcement and Fire - 20 of Medical and Non-Medical Continuing Education hours for a total of 40 hours every two years.)
Please remember when the Telecommunicators are asking you questions; the answers you give will determine who responds to your emergency and how many. While the Telecommunicator is asking questions, they will also be paging out services and talking to the Law Enforcement, Fire and EMS over the radio frequencies. The faster we can get the information we need, the faster we can get it to the Emergency Responders.
Definition of an Active Shooter
An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area, typically through the use of firearms. Your response to an active shooter:
- Call 911 only when it's safe to do so.
- When someone has a life threatening emergency.
- For a vehicle accident.
- For a shooting.
- For a fire.
When you call 911, be prepared to answer the telecommunicators questions, which may include:
- "Grant County 911; what's the location of your emergency?"
- The phone number you are calling from.
- The nature of the emergency.
- Details about the emergency; such as the description of a person whom you are calling about, a description of a fire and what's on fire, or a description of injuries or symptoms being experienced by a person having a medical emergency.
- Do not call 911 when your dog is missing.
- Do not call 911 when you want to know where to vote.
- Do not call 911 when your utilities get shut off.
- Do not call 911 when your cat is in the tree.